The Recipe For Extraordinary Events

TINGKAT GENERAL

If I do not want to have soup, can I change it to a dish?

Yes, we have 3 options available for 20 Days & 10 Days (Trial).

  • 3 Dishes + 1 Soup
  • 4 Dishes
  • 4 Dishes + 1 Soup

Is rice provided?

No, steamed rice is not included in the package. However, you may request for rice at additional charges

Do you serve Tingkat for lunch?

No, our Tingkat Delivery is only available for dinner.

How much will it be if I want rice?

Steamed rice would be charged at $0.50 ($0.54 w/GST) per pax per day for the full duration of the package that you are purchasing.

TINGKAT PAYMENT

When is the latest time to place and confirm my order?

Please place and confirm your order at least 3 working days in advanced of your intended starting date.

When should I make payment?

Payment must be made within the first 3 days of a new contract.

We reserve the right to suspend any order with outstanding payment for more than 3 days without prior notice, until all outstanding payments have been settled.

How can I make payment?

  • Cheque – To be crossed and made payable to SAVORY KITCHEN SERVICES PTE LTD
    • Customer ID number and invoice number is to be written at the reverse side of cheque
    • Pass it to our delivery man or mail it to 171 Kampong Ampat #05-18 Singapore 368330
  • Cash – Handover to our delivery man directly
  • Credit card – You will receive the instructions for credit card payment in the order confirmation sent to your email address provided to us via our order form
  • Internet Bank Transfer – You will receive our full bank account details to perform the transaction in the order confirmation sent to your email provided to us via our order form. Please include the invoice number as a reference of the transaction.

TINGKAT DELIVERY

What is the delivery timing?

3:00 PM to 7:00 PM

* We apologize that specific delivery time will not be available

Is your Tingkat Delivery Service island-wide?

No, we only deliver to selected areas. Please click here to view list of covered areas.

For more details please call 6315 0820.

Is this service available every day?

No, tingkat delivery service is only available on weekdays. We do not deliver on weekends, Public Holidays, Christmas Eve, New Year Eve, 1 day before Lunar New Year Eve and Lunar New Year Eve.

TINGKAT CONTRACT

What should I do if I shift house (change of address) in the midst of the Contract period?

Call us at 6858 5605 to inform on the change of address. We will process the changes within 2 working days.

Do I have to call in every month to renew my Contract?

No, to ease the trouble of remembering to renew your contract every 20 Days, our Tingkat orders are on auto renewal basis unless customer call in to inform us 2 working days before contract period ends.

What if I had forgotten to call to terminate my Contract and it had been auto renewed?

  • Food delivered will be chargeable at prorated basis against the 10 Days (Trial) Packages rates
  • Rice delivered will be chargeable at $0.50 ($0.54 w/GST) per serving per day

Will there be any cash refund if I want to cancel or terminate my Contract?

STRICTLY NO REFUND will be given for early cancellation or termination after commencement of package unless under special circumstances and subjected to the approval of Savory Kitchen’s management

In such circumstances, an administrative charge of $30.00 (w/GST $32.10) will be imposed.

In the event where the customer has yet to make payments, early termination of the package will be chargeable at $8.00 (w/GST $8.56) per person per meal PLUS any additional cost of rice delivered.

Will there be any cash refund if I skipped my meal?

No cash will be refunded. Skipped meals will be replaced if customer had inform us at least 1 working day in advanced before 4pm.

 

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